Job Description

Key Responsibilities:

1. Legal and Medical Operations

Downloading, uploading, and allocating legal/medical cases. Monitoring and ensuring TAT adherence for all workflows. Reviewing daily emails, prioritizing workload, and documenting daily operations.

2. Team & Work Management

Managing PWM (Production Workforce Management) and task dashboards. Forecasting volume, resource planning, and rostering. Handling rush requests, overtime planning, and effective task distribution. Conducting quality checks and sharing performance insights. Organizing daily huddles, monthly reviews, and HR meetings. Reviewing and approving leaves through HRMS systems (e.g., People Strong). Managing leave planners, shift rotations, and attendance records.

3. People Leadership

Leading interviews, onboarding, and training new joiners. Conducting performance reviews (EPR), feedback discussions, and issuing PIPs/warnings when needed. Coordinating team bonding activities, recognition programs, and engagement events. Creating, validating, and tracking KPI performance metrics. Providing coaching, conflict resolution, and professional development support.

4. Client & Stakeholder Communication

Attending and leading client calls, sharing MOMs and agendas. Acting as Point of Contact (POC) for client escalations and new client transitions. Coordinating cross-functionally with HR, L&D, Finance, OPEX, and Operations. Sharing weekly/monthly updates and addressing escalations professionally.

5. Reporting & Process Management

Creating SOPs and RCA documents for process governance. Managing billing reports and client invoice data. Preparing updates on NCNS, absenteeism, attrition, headcount, and escalations. Updating inventory trackers, maintaining dashboards, and managing documentation repositories. Handling IT issues and coordinating with support teams. Supporting IPACS management

Required Skills & Experience:

Graduate/Postgraduate in Law, Healthcare, Life Sciences, or Operations. 5-8 years of experience in LPO/BPO/legal-medical support roles, with at least 2+ years in a team lead/supervisory role. Deep understanding of PI, SSD, and VA workflows in U.S. legal processes. Experience managing teams of legal graduates, paralegals, and medical professionals. Strong familiarity with tools like Clio, Filevine, Law Ruler, SmartAdvocate, or similar CRMs/legal platforms. Hands-on with HRMS, ERP systems, and productivity dashboards. Proficiency in Document & Productivity Tools: Adobe Acrobat, Nitro PDF, MS Word, Excel, Outlook.
Job Types: Full-time, Permanent

Pay: ₹700,000.00 - ₹1,000,000.00 per year

Benefits:

Commuter assistance Food provided Health insurance Provident Fund
Ability to commute/relocate:

Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Experience:

US legal operations: 5 years (Required) on-paper team leading: 2 years (Required)
Shift availability:

Overnight Shift (Required) Night Shift (Required)
Work Location: In person