Job Description

Role:

Back End Operations

Location:

Kolkata

Candidate should possess

good communication

skills Knowledge of Excel -Intermediate

Insurance background/US PENSION/UK PENSION RETIREMENT preferred

Job Role & Responsibilities:

The Team Member is responsible for developing superior understanding of client plan provisions, identify opportunities for knowledge enhancement and deliver to high standards of quality and timeliness. Consulting Skills, Client Knowledge, and Client Service: Prioritizes work as required in order to effectively respond to client needs Demonstrates sound understanding of client plan provisions by asking questions and responding to client needs in a timely fashion Ensures knowledge of client plan provisions and supporting documentation is current and updated Follows all predefined procedures, adheres to all the process guidelines, and ensures that performance parameters are met and/ or exceeded against SLA targets Participates & contributes in daily huddles and status meetings Ensures on-time and accurate delivery of all tasks as per Service Level Agreements Adaptability and Flexibility, Coaching and Recognition, Cross-cultural Competence Delivers on new/ adhoc tasks in order to meet client/ internal goals promptly Seeks and accepts feedback from coaches & mentors to enhance knowledge and capabilities Creates/ updates SOP where and when required. Work with other supporting groups to enhance procedures and eliminate wastage.

Communication and Excellence:

Excellent communication skills

(Oral, written and listening ability).

Communication and Excellence:

Excellent communication skills (Verbal, written, and listening ability). Shares information and write and speaks concisely Excellent understanding of the organization's goals and objectives. Takes ownership and responsibility for work assigned.
Job Types: Full-time, Permanent

Pay: From ?23,000.00 per month

Benefits:

Paid time off Provident Fund
Schedule:

Monday to Friday UK shift US shift
Supplemental Pay:

Overtime pay Performance bonus Yearly bonus
Work Location: In person

Speak with the employer

+91 7651831685