We are seeking a detail-oriented and proactive Dispatch Executive to manage daily dispatch operations for our US-based logistics (3PL) business. The role involves coordinating with drivers, tracking shipments, ensuring on-time pickups and deliveries, and maintaining strong communication with brokers, carriers, and customers.
Key Responsibilities:
Plan, schedule, and dispatch drivers for pickups and deliveries across the US
Monitor driver routes, hours of service (HOS), and compliance
Track shipments using TMS, GPS, and load boards
Communicate regularly with drivers regarding load details, delays, and route changes
Coordinate with brokers, shippers, and receivers to ensure smooth operations
Handle check calls, ETA updates, POD collection, and detention issues
Resolve operational issues such as breakdowns, delays, and re-routing
Maintain accurate dispatch records and update TMS in real time
Ensure cost-effective routing and maximize truck utilization
Support billing and documentation by sharing load confirmations and PODs
Required Skills & Qualifications:
Experience in US trucking / logistics / 3PL dispatch operations
Strong knowledge of dry van, reefer, or flatbed operations
Familiarity with US geography, time zones, and routes
Understanding of DOT regulations, HOS, ELDs
Proficiency in TMS, GPS tracking systems, and load boards
Excellent communication skills (English - verbal & written)
Ability to work in US night shifts
Comfortable for 6 days working
Strong problem-solving and multitasking abilities
Preferred Qualifications
Prior experience working with US brokers and carriers
Knowledge of freight billing, detention, and accessorial charges
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund
Application Question(s):
How many years of experience do you have in logistics based in the United States?
Are you satisfied with the salary?
Are you willing to join on an immediate basis?
Location: