Job Description

Job Title: Customer support

Job Type:-Full time

Job Location :-Gurgaon Sec 18

Experience: Min 1 year in international process

Shift:- Rotational Shift

Salary:-up to 29k ctc

Education :-Graduate preferred

Candidate should be fluent in English

Tech Support candidates also can apply.

Perks:-Cabs for Night shift

Working Days:-5

Job Overview: We are seeking experienced level Support Agents to provide first-line support for our premium North American client. The ideal candidate will handle incoming calls, investigate tickets, and resolve customer queries, problems, and incident notifications with a high level of professionalism and efficiency.

Key Responsibilities:


Handle incoming customer support calls


Investigate and resolve customer tickets


Address customer queries, problems, and incident notifications
Perform associated tasks related to customer support


Provide first-line support for various customer issues
Escalate complex issues to Tier 2 when necessary


Logging all relevant information in the ticketing system
Providing timely updates to customers


Adhering to defined SLAs


Following up on open tickets


Updating knowledge base articles


Participating in training sessions


Escalating issues to Tier 2 when necessary Required

Qualifications:


Bachelor's degree (mandatory)

)
Minimum 3+ years of experience in North American customer service as an Agent
Fluent in English (C1 level proficiency required)


Additional language skills in Spanish or French-Canadian (must also be fluent in English)


Excellent English accent, equivalent to a Versant TOP score
Strong problem-solving and communication skills


Ability to work in a fast-paced environment


Proficiency in relevant customer support software and tools

Preferred Skills:


Experience in tech support or related fields


Knowledge of CRM systems


Familiarity with ticket management systems Work Environment:


Fast-paced contact center setting
Potential for shift work to accommodate North American time zones Career Growth

:
Opportunity for advancement to Support Specialist role


Continuous learning and skill development opportunities

We are looking for dedicated professionals who can provide top-tier support to our premium North American clients.

The ideal candidate will have a proven track record of excellent customer service, strong English language skills, and the ability to handle a variety of customer inquiries efficiently and effectively.

Job Types: Full-time, Permanent

Pay: Up to ₹28,000.00 per month

Schedule:

• Rotational shift
• US shift

Application Question(s):

• Are you an immediate joiner


Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person