Undergrads & Graduates with 01 Year of International Experience with Excellent Communication Skills
We are hiring for a US Banking Blended Process, (voice and chat), any graduate or undergrad. with minimum 01 year of international bpo experience and with excellent communication skills can apply, 5 days a week working with rotational shifts and rotational offs., no cab, salary - Rs.50000 ctc and Rs.43400 inhand, work from office profile
Key Responsibilities:
Customer Support:
Respond to customer inquiries via chat, and phone calls.
Deliver exceptional service by understanding customer concerns and resolving them effectively.
Process Adherence:
Follow all company guidelines and process workflows.
Ensure compliance with quality and regulatory standards for international customer service.
Documentation:
Accurately document customer interactions and maintain up-to-date records in CRM tools.
Issue Resolution:
Identify customer issues, escalate unresolved problems to the relevant department, and provide timely updates to customers.
Collaboration:
Work closely with team members and supervisors to share insights and achieve team performance goals.
Skills and Competencies:
Communication Skills:
Excellent verbal and written English communication skills.
Customer Focus:
Strong ability to understand customer needs and deliver personalized solutions.
Problem-Solving:
Analytical thinking and a proactive approach to resolving customer issues.
Time Management:
Ability to manage multiple tasks and meet deadlines effectively.
What We Offer:
Competitive salary with performance incentives.
Opportunities for skill development and career progression.
Share your CVs on hr@basebiz.in
Job Types: Full-time, Permanent
Pay: Up to ?43,400.00 per month
Benefits:
Health insurance
Paid sick time
Provident Fund
Schedule:
Evening shift
Night shift
Rotational shift
Weekend availability
Supplemental Pay: