Hiring for Travel Process Customer Support Airline Ticketing ( JOINING BONUS 30,000 ) Location : Mumbai 5 days Working (Rotational Shift) Salary : 25k to 39k In hand + variables 1+ years of experience in Travel Process Industry: Bpo/Call Center Key skills & knowledge: Experience in customer care(voice) for an Airline / Travel related business Must have the ability to work under pressure. Excellent writing and comprehension skills. Extremely good verbal & written communications skills. Technical knowledge of English communication - sentence construction, grammar, punctuation etc. Ability to observe, analyse and give constructive feedback. Presentation, Feedback & Coaching skills. Hands on experience on MS-Office; preferably on MS-Excel, Power Point. Customer orientation. Customer Service Attitude. Effective problem-solving skills. Highly energetic & enthusiastic. Responsibilities: Assist members with understanding program benefits and consult them on product inquiries Resolve questions and be able to process all travel inquiries Assist members with schedule changes, reinstate cancelled bookings Requirements: 1+ years of experience in Travel Process Excellent communication with fluency in English
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