We are seeking a proactive Customer Support Executive to handle customer queries and provide timely assistance. The ideal candidate should be fluent in English, Tamil, Hindi, and Telugu, with strong communication and problem-solving skills.
Key Responsibilities
Respond promptly and professionally to customer inquiries via email, chat, and phone.
Provide technical and functional assistance for company products and services.
Identify, analyze, and troubleshoot customer-reported issues efficiently.
Collaborate with Product, Engineering, and QA teams to escalate and resolve complex cases.
Collect and communicate customer feedback to improve product usability and experience.
Develop and maintain support materials such as FAQs, knowledge base articles, and documentation.
Required Skills & Qualifications
Bachelor's degree in any discipline.
1-2 years of experience in customer support, preferably within a product-based company.
Excellent verbal and written communication skills.
Strong problem-solving and analytical thinking abilities.
Familiarity with CRM/ticketing systems and customer support workflows.
Basic understanding of software products, APIs, or web applications (preferred).
Collaborative mindset and ability to perform well in a fast-paced environment.
Positive attitude with a strong customer-centric approach.
Proficiency in English, Tamil, Hindi, and Telugu (spoken )
Preferred Qualifications
Experience supporting B2B or B2C software products.
Previous experience providing remote support or working with global clients.
Compensation & Benefits
Competitive salary with performance-based incentives.
Health insurance and other standard company benefits.
Opportunities for learning, growth, and professional development.
Clear career progression within Customer Success or Product team
Languages Known:
English,Hindi,Tamil & Telugu
Timings:
9:30am to 6:30pm
Suitable candidates contact:
Jananisha HR - 8838621229
Job Types: Full-time, Permanent
Pay: ?18,000.00 - ?25,000.00 per month
Benefits:
Health insurance
Life insurance
Provident Fund
Work Location: In person
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