Job Description

Urgent requirement for Technical Voice Process for Infosys - Pune locationEducational qualification:

• Customer support- Full time Graduates
• Service Desk - Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science

Experience - Fresher to 5 yearsShifts: 24*7Work model: Work from Office mandatoryJD - Fresher

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• knowledge in using ticketing tools such as Service now, Remedy, control M will be added advantage
• Knowledge of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
• General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
• Productivity applications like Microsoft office tools.
• Open to work in 24*7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers' issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customer's time
• Good time management, ensuring all contacts with customers add value

JD - 1+ years

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
• Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
• General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
• Productivity applications like Microsoft office tools.
• Open to work in 24*7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers' issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customer's time
• Good time management, ensuring all contacts with customers add value

JD - 2+ yearsMandatory:

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Work experience on ticketing tool such as of Service Now, Remedy, Jira.
• Experience is a must on resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory.
• Experience on Operating systems across various platforms and basic concepts of networking, cloud computing.
• Experience utilizing Productivity applications like Microsoft office tools.
• Open to work in 24*7 and work from office environment.
• Analytical problem solvers who will understand issues and to resolve customer issues.
• Problem solving skills and quick thinking to own & resolve customers' issues independently, thoroughly & efficiently.
• Being proactive and show the utmost respect for customer's time.
• Good time management, ensuring all contacts with customers add value.

Job Types: Full-time, Regular / PermanentSchedule:

• Rotational shift

Speak with the employer
+91 9288012771