Job Description

Role : Hardware and Networks - Other Industry Type: Hardware & Networking Functional Area: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: Hardware and Networks - Other Position : L1 Engineer/Network Engineer Experience : 0 - 2 Package: 200000 - 350000 Position : 1 Location : Hyderabad Skills : Technical Support Engineer L1, Network engineer, L1 Engineer, L1 Support Engineer, Field Engineer L1, Hardware Network Engineer Job description What\'s the role We are looking for a high potential candidate with strong business acumen to unleash high potential at Ampler Technologies, starting as Networking Engineer / Service Engineer. This is no ordinary job, as ours is a uniquely high performing and supportive working culture. Our people come from different backgrounds with a shared dedication to high performance, consistent results and outstanding customer service. Roles & Responsibilities:- Job description Basic troubleshooting knowledge in Desktops and Laptops with Software. Should know about the SLA and its criticality Good Emailing Skills with knowledge of using Outlook Should have basic understanding of how Windows and Linux environment work Observe and Alert Threshold Violations Monitoring and Incident Management Be able to observe and report Incidents with in the SLA Follow escalation process Attentive and Vigilant in observing incidents through various monitoring tools Handle multiple support tickets at the same time. Desktop Support Help desk Support Complete Knowledge of Desktop Support (Desktops, Laptops Printers) Handle IT Incidents and Tickets Should have adequate Customer Handling Skills over the phone and onsite. Experience in the IT support desk tools will be added advantage Basic Level 1 troubleshooting, redirect to L2/L3 as required Should have excellent Email/Chat Etiquettes, Customer First mind-set is required. Technical certifications would be added advantage. Interested to work on field(bike compulsory). Required Candidate profile Any Degree/Diploma Any Relevant Technical Courses / A+ or equivalent 0-2 years of experience in IT(Relative management) Good level of written and verbal communication Ability to work independently as well as work well in a team environment Male candidates only Communication in Telugu & Hindi preferred along with English

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