Job Description

Position Overview:

The IT Support Helpdesk Executive is responsible for providing technical assistance, troubleshooting support, and timely resolution of IT-related issues for end-users. The role ensures smooth functioning of systems, hardware, software, and network services within the organization.

Key Responsibilities:

Provide first-level technical support via phone, email, chat, or ticketing system. Diagnose and resolve issues related to computers, laptops, printers, operating systems, and software applications. Install, configure, and maintain hardware, software, and network devices. Escalate unresolved issues to Level-2/Level-3 support teams when necessary. Manage user accounts, password resets, and system access in accordance with security policies. Monitor and update tickets in the helpdesk system, ensuring timely closure and accurate documentation. Support basic network troubleshooting such as connectivity problems, VPN issues, and Wi-Fi concerns. Assist in system updates, patches, and routine maintenance tasks. Guide users with troubleshooting steps and provide technical training when required. Ensure compliance with IT policies, data security protocols, and service quality standards.

Skills & Qualifications:

Proven experience as an IT Support, Helpdesk Technician, or similar technical role. Strong knowledge of Windows/Mac operating systems, MS Office, and common enterprise applications. Basic understanding of networking concepts (LAN/WAN, IP, DNS, DHCP). Good problem-solving, analytical, and communication skills. Ability to handle multiple tasks and work under pressure. Diploma/Degree in IT, Computer Science, or related field. Relevant certifications (CompTIA A+, CCNA, or MS certifications) are an advantage.

Perks and Benefits:

Organization Name:

Prudential Infotech Limited

Industry:

IT-Software, Software Services

Functional Area:

IT Software

Employment Type:

Full Time, Permanent

Role:

IT Support Helpdesk

Vacancies:

2

Experience:

0-1 Years (Freshers can apply also)

Job Location:

SDF Building, Saltlake, Sector-5, Kolkata, 700091

Contact Details:

Contact person: Anirban Saha

Phone No: 9147186848

Send your CV/Biodata/Resume at Email: hr@prudentialinfotech.com

Why Join Us?

Get a chance to contribute and get recognition from day one. Modern work environment, Friendly, Supportive, Professional and achievement-oriented management team. Competitive Salary and Benefits, we offer excellent benefits, a high-performance culture, challenging work and projects, and competitive financial rewards. You'll get the chance to be even better at what you do.

Work Attributes:

Customer-focused with a positive attitude. Strong interpersonal and teamwork skills. Willingness to learn new technologies. Ability to work in shifts, if required.
Job Type: Full-time

Pay: From ?12,096.30 per month

Benefits:

Leave encashment Paid sick time Paid time off Provident Fund Work from home
Experience:

total work: 1 year (Preferred)
Work Location: In person