Inspiroz is searching for a Technical Support - Novice to join our team for one of our clients. The Technical Support - Novice will be responsible for providing basic remote technical support, maintaining the integrity of clients' overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, and maximises customer retention.
Job Duties (including but not limited to):
Be able to install, configure, troubleshoot and resolve technical issues properly
Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift
Provide excellent customer support and technical services remotely
Take ownership of tasks and follow through to ensure complete resolution
Experience working in a team-oriented, collaborative environment
Requirements:
The successful candidate should have a bachelor's degree or equivalent certifications
A+, N+, CCENT, CCNA Certifications preferred
Minimum 0-1years of outstanding customer service experience
Minimum 0-1 years of technical support
Basic working knowledge of:
Windows Devices
Apple Devices
Understanding Remote access tools such as TeamViewer, MSP anywhere, LogMeIn, AnyConnect
Knowledge of a ticketing system like ConnectWise Manage
Office 365/Google Suite Administration
Networking basics
Hardware and Software Installations/Troubleshooting
Skills:
Excellent customer service skills
Excellent hands-on technical support skills
Excellent verbal and written communication skills
An eagerness to learn with a passion for technology
A positive personality, attitude and a team player
Company Background:
Inspiroz provides ongoing support and maintenance services through a unique model that blends on-site and remote support for existing IT infrastructure and devices to sustain their purpose and benefits.
At Inspiroz, we solve charter and independent schools' technology challenges by providing unmatched expertise through strategy, implementation, and managed services. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With stable, portable and scalable IT, we prepare and support each school's technological environment through various phases of evolution and growth. To learn more, please visit
www.inspirozit.com
Interested candidates can share their resume on given email ID: samruddhi.s@inspirozit.com
Job Types: Full-time, Permanent, Fresher
Benefits:
Health insurance
Provident Fund
Language:
English (Preferred)
Work Location: In person
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