Job Description

Position: Technical Support - Novice

Company: Inspiroz IT Services Pvt. Ltd.

Location: Ghansoli, Navi Mumbai (WFO)

Position Background:

Inspiroz is searching for a Technical Support - Novice to join our team for one of our clients. The Technical Support - Novice will be responsible for providing basic remote technical support, maintaining the integrity of clients' overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, and maximises customer retention.

Job Duties (including but not limited to):

Be able to install, configure, troubleshoot and resolve technical issues properly Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift Provide excellent customer support and technical services remotely Take ownership of tasks and follow through to ensure complete resolution Experience working in a team-oriented, collaborative environment

Requirements:

The successful candidate should have a bachelor's degree or equivalent certifications A+, N+, CCENT, CCNA Certifications preferred Minimum 0-1years of outstanding customer service experience Minimum 0-1 years of technical support

Basic working knowledge of:

Windows Devices Apple Devices Understanding Remote access tools such as TeamViewer, MSP anywhere, LogMeIn, AnyConnect Knowledge of a ticketing system like ConnectWise Manage Office 365/Google Suite Administration Networking basics Hardware and Software Installations/Troubleshooting

Skills:

Excellent customer service skills Excellent hands-on technical support skills Excellent verbal and written communication skills An eagerness to learn with a passion for technology A positive personality, attitude and a team player

Company Background:

Inspiroz provides ongoing support and maintenance services through a unique model that blends on-site and remote support for existing IT infrastructure and devices to sustain their purpose and benefits.
At Inspiroz, we solve charter and independent schools' technology challenges by providing unmatched expertise through strategy, implementation, and managed services. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With stable, portable and scalable IT, we prepare and support each school's technological environment through various phases of evolution and growth. To learn more, please visit

www.inspirozit.com

Interested candidates can share their resume on given email ID: samruddhi.s@inspirozit.com

Job Types: Full-time, Permanent, Fresher

Benefits:

Health insurance Provident Fund
Language:

English (Preferred)
Work Location: In person