Job Description

Job Summary:
We are looking for a CRM Executive to strengthen relationships with our current customers, ensure satisfaction, and generate new business through referrals and follow-ups.
Key Responsibilities:
? Client Relationship Building:
Regularly connect with existing customers to ensure they are satisfied with products/services and to keep them informed about new offerings.
Site Visits & Customer Meetings:
Personally visit top customers to maintain face-to face relationships, understand challenges they're facing, and discuss upcoming needs or projects.
Referral Generation:
Systematically ask for referrals from satisfied customers and track these referrals through the CRM system to close new deals.
Complaint Resolution:
Act as the single point of contact for existing clients in case of any service issues, coordinate with internal teams to resolve problems quickly, and ensure a positive experience
CRM Management:
Enter all customer data, interactions, and next steps into the CRM; use this database to track communications, orders, referrals, and satisfaction metrics.
Qualifications & Skills:
? Bachelor's/ Masters in Business, Marketing, or relevant field.
? Good interpersonal skills and a customer-centric mind-set.
? Ability to travel locally for client meetings.

Skills Required