Job Description

Role: AVP - Facility & Operations
We are looking for a highly experienced and process-driven AVP - Facility & Operations to lead
our facilities function across all centers. This is a senior leadership role responsible for ensuring
operational excellence, health & hygiene standards, cost control, and compliance across all
facilities. The role includes overseeing soft and hard services, vendor performance, preventive
maintenance, expense tracking, and end-to-end center management. We currently have several
ISO-certified centers and aim to make all our spaces 100% ISO-compliant. A strong understanding
of process adherence, compliance management (especially air, safety, and statutory regulations),
and experience with ISO certification processes will be highly valued. Must be well-versed in using
facility management software to drive consistency, automation, and reporting across locations.
Job Responsibilities

• Lead all facility operations across DevX centers pan-India, ensuring consistent delivery of topnotch

services across soft and hard service domains.

• Drive the upkeep, hygiene, and maintenance of all locations--covering housekeeping, MEP,

HVAC, security, and overall facility health.

• Implement robust preventive and breakdown maintenance processes to ensure uninterrupted

operations.

• Oversee vendor sourcing, negotiation, onboarding, and performance tracking across all

facility functions.

• Plan and manage annual facility budgets, monthly projections, and cost control across all

centers.

• Establish and enforce facility SOPs, audit checklists, and operational benchmarks for service

delivery.

• Ensure strict adherence to compliance, statutory, environmental, and safety norms, including

air quality, emergency systems, and fire safety.

• Support and drive DevX's ISO certification journey--currently covering several centers--with

a goal of 100% ISO-compliant operations.

• Coordinate with cross-functional teams during center setup and ensure facility readiness for

handover and launch.

• Lead and mentor a team of facility executives/managers while fostering a proactive,

ownership-driven culture.

• Drive training and development initiatives for the facility team, ensuring continuous upskilling,

SOP adherence, and audit preparedness across all centers.

• Use facility management software to maintain logs, manage workflows, automate checklists,

and generate reports.
Qualifications & Experience

• Graduate/Postgraduate in Facility Management, Engineering, Operations, or a related field.
• 15+ years of hands-on facility management experience, including at least 5+ years in a

leadership capacity.

• Experience managing multi-location operations in managed offices, co-working, or

commercial real estate is preferred.

• Strong understanding of facility systems (electrical, HVAC, plumbing), vendor ecosystems,

and service contracts.

• Strong grasp of safety standards, statutory regulations, environmental norms, and processdriven

operations.

• Prior exposure to ISO certification processes is a strong advantage (not mandatory).
• Must have strong experience working with facility management software and digital checklist

systems.

• Ability to manage large cross-functional teams and deliver consistently high service standards

at scale.
Key Skills Required

• Expertise in both soft and hard services management
• Strong financial acumen for budget control and forecasting
• Process-driven approach with eye for compliance and audit-readiness
• Software-savvy: adept with tools and platforms for facility management
• Vendor and stakeholder management
• Leadership, team development, and multi-location coordination
• Excellent communication and problem-solving abilities

Skills Required