Job Description

Position Title:

Technical Support Proficient - L2/L3
Company:

Inspiroz IT Services Pvt. Ltd.
Location:

Navi Mumbai, Ghansoli.
Work Mode:_

(Work from office)

_

Key Responsibilities

Technical Issue Resolution:

Install, configure, troubleshoot, and resolve hardware and software issues efficiently.
Administer and maintain Windows and Apple devices, user management, and networking fundamentals.

Customer Support Excellence:

Deliver remote technical services with exceptional customer service and communication skills.
Take ownership of tasks, ensuring complete and timely resolution for client satisfaction.

Workflow Management:

Monitor work queues, resolve assigned tickets, and ensure completion of daily checklists.
Utilize ticketing systems like ConnectWise Manage for efficient task tracking and resolution.

Infrastructure Maintenance:

Configure and manage Office 365/Google Suite and printer/file servers. o Leverage remote access tools such as TeamViewer, MSP Anywhere, LogMeIn, and AnyConnect for seamless client support.

Collaborative Teamwork:

Work in a team-oriented, collaborative environment to develop and implement innovative solutions.

What We're Looking For

Education & Certifications:

Full time Bachelor's degree or equivalent certifications (A+, N+, CCENT, Microsoft, CCNA preferred).

Note: Qualifications/Education obtained via distance learning will not be accepted.

Experience:

Minimum of 1+ years in technical support roles and providing exceptional customer service.
Experience in international client handling will be add on advantage.
Ability to work in a 24/7 (Rotational) shift-based environment.

Technical Skills:

Strong proficiency in hardware and software installation and troubleshooting.
Knowledge of networking, Active Directory, and Office 365/Google Suite administration.
Knowledge of ticketing systems and remote access tools.

Soft Skills:

Excellent verbal and written English communication.
Positive attitude, eagerness to learn, and passion for technology.
A team player with a proactive approach to problem-solving.

Company Background:

Inspiroz IT Services Pvt Ltd - At Inspiroz IT, we solve technology challenges by providing unmatched expertise through strategy, implementation, and managed services. Inspiroz, IT provides ongoing support and maintenance services through a unique model that blends on site and remote support for existing IT infrastructure and devices to sustain their purpose and benefits. We partner with school leaders, educators and corporate to improve the way technology is used to drive transformational outcomes and achieve operational goals. With stable, portable and scalable IT, we prepare and support each technological environment through various phases of evolution and growth. We take a unique approach to the use of technology in schools and corporate. Our Customer Promise is to be Helpful, Responsive & Entrepreneurial.

For more information kindly visit the company website

http://www.inspiroz.com

Interested and eligible candidates are requested to share their updated CV promptly on the mentioned email ID- samruddhi.s@inspirozit.com

Job Types: Full-time, Permanent

Benefits:

Health insurance Provident Fund
Work Location: In person