Job Description

TYA is looking for a CRM Executive (1-4 years) with experience in telecalling, customer service, or CRM roles, preferably from a BPO/Call Center background. The role involves handling client calls, managing CRM systems, supporting sales/operations, and ensuring excellent customer engagement.

Keyskills :

Experience: 1-4 years in Telecalling / Customer Service / CRM roles, preferably from a Call Centre / BPO background. Education: PUC/Graduate in any discipline. Skills Required: Excellent communication in English (knowledge of regional languages will be an advantage). Strong listening, persuasion, and problem-solving skills. Ability to handle pressure and meet deadlines. Good knowledge of MS Office & CRM tools. Preference: Female candidates are encouraged to apply. A proactive, energetic, and customer-focused approach.

:

Handle inbound and outbound calls with professionalism and empathy. Connect with prospective and existing clients to explain products/services, resolve queries, and build strong relationships. Maintain and update client information in CRM systems. Follow up with leads, track call outcomes, and support the sales/operations team in achieving targets. Ensure timely resolution of customer issues by coordinating with internal teams. Maintain high levels of call quality and adherence to communication protocols.




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