Job Description

We are hiring a

Full-Time Customer Relationship Manager / Senior Customer Care Executive

to engage with users, provide excellent support, and drive sales. This role is ideal for candidates--particularly

housewives

--

who are looking to restart their careers

, balance work with family life, and prefer a

work-from-home/remote job

.

Prior experience with matrimonial websites or marriage-related services is highly preferred.

As a Customer Relationship Manager / Senior Customer Care Executive, you will interact with users to understand their needs, resolve concerns, and promote our services. Your ability to

empathize, communicate effectively in both English and Tamil

, and build strong relationships will be key to ensuring customer satisfaction and driving business growth.

Knowledge of other Indian languages is an added advantage.

Key Responsibilities:

Engage with users through

calls, WhatsApp messages, and emails

, offering timely, friendly, and helpful support.

Address user queries

, resolve concerns, and ensure a smooth, seamless experience.

Promote our services

by identifying sales opportunities and guiding users toward suitable plans or features.

Follow up regularly

to ensure users feel supported throughout their journey.

Identify potential users

and

coordinate user interview calls

by scheduling and following up as needed. Schedule and

coordinate video meetings

with users when needed.

Respond to all inbound calls

from users, including those received through

newspaper advertisements

, especially on

Sundays

when ads are published.

Maintain accurate records

of all interactions, concerns, and follow-ups using

CRM tools and spreadsheets

. Share customer feedback and

prepare insights and basic reports

to help improve services and user experiences.

Manage WhatsApp and other social media communities

, keeping users informed, supported, and engaged.

Qualifications & Experience:

Prior experience working with

matrimonial websites

or marriage-related services is highly preferred. Minimum 2 years of experience in customer support, sales, or a related role (

Must

).

Education:

Any graduate (Preferred).

Skills:

Strong communication skills in

English

&

Tamil

(other Indian languages are an added advantage) Comfortable with

phone conversations, WhatsApp follow-ups, email communication

, and

video call coordination

(when needed) Ability to

identify potential leads

and coordinate user interview calls Skilled in

managing online communities

(e.g., WhatsApp or social media groups)

Empathetic, patient, and professional

in all user interactions

Self-motivated, detail-oriented

, and able to work independently in a remote setup

Job Type

: Full-time

Education:

Any graduate

Salary:

Salary based on experience. It is not a constraint for the right candidate.

Job Types: Full-time, Contractual / Temporary

Pay: ?9,000.00 - ?32,000.00 per month

Benefits:

Flexible schedule Work from home
Schedule:

Day shift Monday to Friday Morning shift
Language:

English (Preferred) Tamil (Preferred)
Work Location: Remote

Application Deadline: 04/08/2025