Job Description

Key Responsibilities

Engage existing customers over the phone to promote, explain, and process policy renewals. Understand customer needs, suggest relevant add-ons or enhancements to policies. Meet monthly/quarterly renewal / retention targets. Handle customer objections, escalations, and turnaround efforts professionally. Maintain high levels of customer satisfaction and service quality. Log and maintain accurate records of calls, customer interactions, and outcomes in internal systems / CRM. Adhere strictly to compliance, process guidelines, and regulatory standards at all times.

Candidate Profile

Education:

Graduate (full-time or part-time)

Experience:

0 - 2 years (freshers welcome)

Skills & Attributes:

Excellent communication skills in English & Hindi Strong persuasive and negotiation skills Customer-first mindset; empathy & patience Ability to work under pressure and meet targets Good listening skills and objection handling Basic computer literacy; ability to work with CRM / internal tools

Other Details

Shift:

Fixed shift -- 9:30 AM to 7:00 PM (office)

Working Days:

5 days/week (rotational weekly offs)

Process Type:

Voice-based retention / renewal sales

Incentives:

Performance-based (details disclosed during onboarding)

Transport:

Not provided (candidates responsible for commute)

Training & Support:

Onboarding & product training will be provided

Growth Opportunity:

Internal growth path to senior retention / sales lead roles

Compensation

Fresher CTC:

?2,10,000 per annum (approx take-home ~ ?12,800 / month)

Experienced CTC:

Up to ₹2,79,000 per annum (approx take-home ~ ?18,500 / month)

Incentives:

On top of base, based on performance
Job Type: Full-time

Pay: ₹200,000.00 - ₹279,000.00 per year

Experience:

Customer support: 1 year (Preferred)
Shift availability:

Day Shift (Preferred)
Work Location: In person