Job Description

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Cluster Activities Measures
Financial Create a framework of high on performance / high on compliance bank 1. Automation of all MIS handled by CPCA-CF and all related trackers-like file movements, document tracking etc.2. automating those processes handled through GEFU uploads. 3. To weed out obselete process which is a drag on the team 4. To ensure nil income leakage 5.To focus on risk prone areas where compliance needs 6. to looked into and evolve a competent process for seamless working of the team. 7.To strengthen the Audit process and ensure closure of Audit queries. 8. To develop a system where online audit of team activities has been introduced as a first step to this. 9. To ensure clean valuation, 10. updation in user defined fields 11. insurance updation in system
Financial 100% processing of disbursement post Ops check and data validation - All financial/ Regulatory reporting fields to be made available in CBS
A proper check list based DVU at Ops for all files
Ensuring post disbursement processing is timely and with out breaches
Credpro / Microsoft 360 LOS implementation with 100% data flow
Financial CGTMSE and insurance management process - Error free and timely Tracker at Ops end to record and tracked both customer issues and sales issues . To discuss long pending insurance. To ensure prompt payment of fees on onboarding and also ensure the annual fees are calculated correctly/Validated and paid ahead of due date. To discuss long pending insurance and schedule monthly meeting for the same and share fortnightly trackers
Timely resolution to Customer issues and RM's concerns Minute and actioned monthly sales business meetings. To strengthen discussion and FTR process. To discuss long pending deferrals . To ensure the conditional monitoring is completely enabled and fully functional in Credpro.
Industry benchmarked operations by automated processing and eliminate multiple checks and manual processes by building strong system based framework. The following are under Automation (list enclosed and details given below) : 1. Conditional monitoring/Deferral tracker ETA Sep 2023 2. quarterly application of commitment charges ETA Dec 2023 3. Deferral tracker 31.12.2023 4. Process of document scanning Property documents 31.8.2023, facility documents 15.9.2023 5. RTGS/NEFT flow to fcc loans ETA 20.8.2023 6. Bots flow from excel to UDF field . This was enabled in 11.6 but in 11.10 this did'nt happen a fresh request is being raised ETA 31.12.2023 7. Streamlining various automation through GEFU for Flex like UDF field updation, DLOD updation ETA 31.12.2023
Branch registers, reports and dash automation-25 ( List enclosed)
Disruption in existing operations processes to help build the model of banking as it evolves over the next 1-3 years. To Move the processes to API based automated process: Credpro to Flex flow
Cluster Activities Measures
Internal Processes Optimise the IT systems, AI, Robotics combo tech to enhance the capabilities to leap bounding in Equitas banks deliveries to perform at the level of best class industry standards. Deploy the new tech and AI solutions in areas of operation as per enclosed list for CPCA-CF. (Automation of insurance process, CERSAI uploads, Flow from MSD to Flex)
Improve the risk management and compliance capabilities of the bank Use data and dashboard validation extensively and Strengthen processes through data based proactive identification of opportunities, regular process audits done by Dept Heads with in CPCA-CF Ops team ( Next 9 months - 9 process audits to be done by top 10 Dept Heads and findings / actions to be recorded)
Identify risk prone processes and set up framework to ensure early warning signals are identified ( FMEA > 100%)
Work Continues improvement model in operations of the bank should be, from a futuristic perspective and work on the execution of same Drive identified 5 WIGS each for the bank for a team of 5 top leaders of Ops units and bring in significant improvements ( list to be enclosed)
ZERO Recon Direct payment to all corporate facilities instead of routing through internal accounts Eliminate efforts on manual recon and direct accounting on customer account ( list of such accounts to be enclosed)
Eliminate identified GLs to avoid recon ( list to be enclosed )
Automation of CAD processes - Trackers using- Audit 360/ BMC Remedy / JIRA as platforms Sept 30th 20%
Dec 31 - 80%
March 31 -100%
Learning And Growth Bring in a strong 3 down layer so that organisation can withstand any talent pressures Identification and working with HR with in 6 months timeframe
Strengthen the Branch operations through periodic interventions by way of training and scorecards 15% Improvement over March numbers Process and behavioural training
Scorecard reviews and continuous improvement