Job Description

Unit Facility Management Team Leader - Technical
"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."
Location
Gurgaon
Employment type
Full Time Permanent
Department
Property & Facility Management
Deadline
2025-06-17
Mobility support
Domestic
You already applied for this job.
Candidate profile (title) Who you are
Candidate profile (text) - Default language As a person you are passionate about people, business, IKEA's purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.
For this role we believe you have

• 10-15 years of experience in the FM industry
• Minimum of 2 years of experience from a managerial/team leader position within the Facility Management area
• Experience in a facilities management organization, preferably in a high-volume retail sector
• Proven skills in developing people and providing support, coaching, training, and career direction to others
• Ability to commuicate confidently and clearly in the local language in the unit as well as basic English
• Good coaching and/or mentor, advisory and facilitation skills, conflict management skills and problemsolving experience
• Preferably, an academic degree or professional qualification in Facilities Management (or equivalent).
• Budget management: Very good knowledge of how to plan, organise and manage costs and expenditures for a business or organisation
• Business risk management: General knowledge of how to assess and mitigate risks in a business environment
• Knowledge of planning for, hiring and allocating talent on assignments to meet the demands of a rapidly changing business environment
• Knowledge of different leadership styles (such as interdependent, indirect, situational etc.) and needs as well as appropriate use for different situations
• Supplier management: Good knowledge of external service provider framework and coordination of external suppliers
• Sustainability aspects in Facility Management: Good knowledge of how sustainability interacts with FM (energy consumption, water consumption, emissions, waste management, chemical products, IWAY, purchasing)
• Facility Management scope and ways of working: Good knowledge of which services are included in the agreed FM service scope in Ingka and understand the FM delivery model, as well as the position of Facility Management within the Ingka business
• Facility Management services: General knowledge of how to successfully deliver, organise and follow up on 'hard' (technical maintenance, IKEA Food equipment) and 'soft' FM services (cleaning, pest control, snow removal, waste management etc.)
• IT tools relevant for Facility Management: General knowledge of all relevant IT tools within Facility Management
• Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation.

Key responsibilities (title) Your responsibilities
Key responsibilities (text) Support the Unit Facility Management Manager in leading and managing all Facility Management (FM) aspects in one or more specific units to optimize the value and efficiency of each property in a sustainable way according to the real estate scope in Ingka. Secure the delivery, on a day to day basis, of the agreed and unit-based FM services to ensure a sustainable, safe, clean and functional environment for co-workers, tenants, visitors and customers.

• Lead, steer, plan, coach and follow up the day to day work and development of the FM organisation within the unit(s) with a customer-centric and collaborative approach in focus
• Responsible to make sure that each property is managed throughout its lifetime including safety, compliance, maintenance and improvement to ensure a safe and operational environment for the business, co-workers, customers and other stakeholders xe2x80xa2 Implement relevant property management innovations, digital and technical solutions that meet the needs of the business and the many people
• Participate in Facility Review and other Ingka and external facility management related reviews
• Handle emergency and crisis situations in order to eliminate or minimize the consequences and possible losses and damages to the site, co-workers, tenants and customers
• Monitor and feedback on working methods, productivity and quality on team and individual level
• Play an active role in the recruitment process of new co-workers
• Monitor and follow up that the team (internal and external) works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety
• Create an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Team vision ( title) Together as a team
Team vision (text) As engaged, open minded and curious experts in all parts of the real estate business we take responsibility for the real estate business at Ingka Group as a trustworthy, appreciated and wanted business partner. We secure new and maintain existing physical locations in order to meet the needs of the many people. We provide strategic insight based on our knowledge and understanding of the real estate portfolio in Ingka. We take the lead in delivering safe, compliant, sustainable and innovative property solutions - with Democratic design and life cycle cost on top of our mind. We actively maintain.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER:
At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need
Why you will love us
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, xe2x80x9cto create a better everyday life for the many peoplexe2x80x9d inspires and guides us in everything we do. This is IKEA.
What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

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