Job Description

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : Cloud Infrastructure
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Ensure effective communication within the team.
- Implement best practices for system stability.
- Conduct regular performance evaluations.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.
- Good To Have Skills: Experience with Cloud Infrastructure.
- Strong understanding of network protocols and configurations.
- Knowledge of ITIL framework for service management.
- Experience in troubleshooting and resolving technical issues.
- Ability to work under pressure and meet deadlines.