Job Description

You Lead the Way. We\xe2\x80\x99ve Got Your Back

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we\xe2\x80\x99re supporting our customers\xe2\x80\x99 financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what\xe2\x80\x99s possible \xe2\x80\x94 and we\xe2\x80\x99re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex\xe2\x80\x99s reputation for trust, security, and service.
We back our colleagues with the support they need to thrive, professionally and personally. That\xe2\x80\x99s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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  The Underwriting Coordinator is responsible for effectively managing the customer journey through the commercial and consumer underwriting process.
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  Act in a consultative manner with internal and external American Express customers to guide the customer through the underwriting process and obtain the necessary financial information
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  Responsible for communicating the outcome of the underwriting decision and providing options to the client as needed
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  Demonstrate high level of accuracy and thoroughness in collecting information and the financial documents for the Underwriting process
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  Ensure quality, regulatory requirements and compliance is embedded in all processes
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  Schedule- Rotating (8:00 am to 4:30 pm (EST)
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  Exercise sound judgment and resolve complex issues for our customers in an ambiguous environment
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  Strong communication skills are necessary to be able to deliver difficult messages to customers and clients while cultivating great working relationships
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  Candidate must demonstrate ability to work in a cohesive team environment

Qualifications:

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  1+ year work experience
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  Highly consultative, self-motivated individual
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  Preferably 2+ more years of customer service experience in a financial services or call center environment
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  Comfortable navigating multiple systems while simultaneously interacting with the customer
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  Proficient in multitasking and efficiently juggling between varying account types and work streams
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  A strong will-to-win and the ability to thrive in a metric oriented environment
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  Intermediate user of MS Office suite
  

American Express is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.