Job Description

Description:
CTGis seeking UKG Kronos Support Analysts provides functional and technical support for the UKG Kronos Workforce Management system in a healthcare IT environment. This role ensures accurate timekeeping, scheduling, leave management, and labor reporting while supporting HR, Payroll, and departmental managers. The analyst serves as a key liaison between IT, HR, and operational staff to optimize workforce processes and system functionality.
Duties:
Provide day-to-day support for Infor CloudSuite applications, including finance, supply chain, manufacturing, and human capital management modules.
Troubleshoot and resolve system issues, data discrepancies, and user inquiries in collaboration with business stakeholders.
Maintain system configuration and security, including workflows, roles, permissions, and policies.
Support Infor CloudSuite upgrades, patches, and new module implementations, including testing and validation.
Assist in the development and maintenance of reports, dashboards, and ad hoc queries for operational and compliance purposes.
Collaborate with operational leadership to identify process improvement opportunities and optimize system usage.
Participate in integration initiatives with other enterprise systems such as ERP, CRM, or third-party applications.
Develop and maintain documentation for system configurations, processes, and training materials.
Provide end-user training and guidance to enhance adoption and effective utilization of CloudSuite features.
Monitor system performance and proactively identify potential risks or areas for improvement.
Skills:
Strong analytical and problem-solving skills with meticulous attention to detail.
Excellent verbal and written communication skills to work with both technical and non-technical stakeholders.
Ability to manage multiple priorities in a fast-paced IT environment.
Knowledge of business processes in finance, supply chain, manufacturing, or HR.
Ability to translate business requirements into functional system solutions.
Experience:
2-5 years of experience supporting Infor CloudSuite or similar ERP systems.
Experience with module configuration, reporting, and system integrations highly desirable.
Previous experience in a healthcare, manufacturing, or enterprise environment is a plus.
Education:
Bachelor's degree in Information Systems, Business Administration, Finance, or a related field preferred.
Equivalent hands-on experience in ERP support may be considered.
Preferred Certifications:
Infor CloudSuite ERP Certification (if available)
ITIL Foundation or ERP-related certifications a plus
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact recruiter Morgan Fickert at . Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $120,000 to $130,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefits package is also offered. About Us:
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified(TM) company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Skills Required