Job Description

Kwint IT Services:

We are a software development and business process company based in Hyderabad, India. We work with clients in the UK and USA to assist with software development and business support outsourcing services.

About Prism Linguistics

Prism Linguistics is a UK-based professional language services provider delivering translation and interpreting services to legal, medical, public sector, and corporate clients across the UK and internationally. We work with a large network of professional linguists and are expanding our operations support team in India.

Role Overview

We are looking for a

reliable and detail-oriented operations coordinator

to support our UK team remotely from Hyderabad. This role is critical to ensuring smooth day-to-day operations, effective communication with clients and linguists, and timely booking of interpreting assignments.

Key Responsibilities

Handle incoming

phone calls

from

UK clients

in a professional and polite manner Respond promptly to

emails and enquiries

from clients and linguists Check

linguist availability

for assignments (court, medical, business, etc.) Book interpreters based on

availability, language, location, and compliance

Update and maintain booking records and internal systems accurately Follow clear booking instructions, deadlines, and service-level expectations Escalate urgent or complex issues to the UK management team when required
Required Skills & Experience

Excellent

spoken and written English

(UK clients--clarity and professionalism essential) Comfortable handling

phone calls

and client communication Strong

organisational and time-management skills

Ability to multitask and work under time pressure Basic computer skills (email, CRM systems, spreadsheets) Prior experience in

call handling, customer support, operations, or scheduling

is an advantage Experience in

translation, interpreting, recruitment, or staffing coordination

is a plus
Working Hours

Primarily aligned with

UK business hours

Some flexibility required for urgent bookings or peak times Fixed schedule once agreed
What We Offer

Stable, long-term role with a growing UK company Competitive salary (based on experience) Clear processes and training provided Opportunity to grow into

senior operations or team lead roles

Professional, respectful, and international work environment
How to Apply

Please apply with:

Your

updated CV

A brief cover note explaining: Your experience with calls/emails Your English communication level Your availability for UK hours
Job Type: Permanent

Pay: ₹350,000.00 - ₹500,000.00 per year

Benefits:

Work from home
Experience:

Dealing with UK/US clients: 3 years (Required)
Work Location: Remote