Provide real-time customer support via live chat for UK-based clients.
Handle customer inquiries related to orders, returns, billing, product information, and general support.
Maintain a high level of professionalism and empathy during all customer interactions.
Follow standard operating procedures (SOPs) and resolve customer issues within set SLAs.
Document all customer interactions accurately in CRM systems.
Escalate complex issues to the appropriate internal teams when required.
Meet or exceed daily productivity and quality targets (e.g., average handling time, CSAT, FCR).
Requirements:
Excellent written English communication skills (UK grammar and spelling preferred).
Minimum education: HSC / Graduate in any stream.
0 months to 2 years of experience in a customer support/chat process preferred (Freshers with good command over English can apply).
Typing speed of at least 35-40 WPM with high accuracy.
Familiarity with CRM tools (Zendesk, Freshdesk, Salesforce, etc.) is an advantage.
Ability to work in rotational shifts (if required).
Key Skills:
Written Communication
Problem-Solving
Customer Handling
Typing Speed & Accuracy
Patience & Empathy
Multitasking
Time Management