Job Description

Job description for Microsoft Teams Audio Video and Voice Engineer with 7 to 10 years exp in India







Position Summary




As a Microsoft Teams Audio, Video, and Voice Subject Matter Expert (SME) with 7-10 years of experience, you will lead advanced deployments, migrations, and support of Microsoft Teams--emphasizing Enterprise Voice, AV collaboration, and integration with unified communications environments. You will guide large-scale projects, drive the adoption and optimization of Teams Audio/Video services, and act as a key advisor on architecture and troubleshooting for complex, voice-enabled collaboration solutions.




Key Responsibilities




Solution Design & Implementation*
Analyze existing customer collaboration and telephony environments; architect and implement future-state Microsoft Teams Voice and AV solutions. Design, deploy, and maintain Teams Direct Routing, Calling Plans, Operator Connect, and integration with Session Border Controllers (SBCs).


Administration & Support*
Configure, manage, and optimize Teams policies, security settings, governance, and voice-enabled features (Call Admission Control, Call Park, Media Bypass, Auto Attendant, Call Queues, etc.). Monitor and troubleshoot end-to-end AV and Voice services, resolving escalated and technically complex issues related to Teams meetings, PSTN connectivity, VoIP, QOS, and audio/video endpoints. Perform site assessments and health checks, ensuring optimal conferencing, bandwidth planning, capacity, and service quality. Troubleshoot Teams and Zoom meeting issues, including call quality and feature-related problems Use advanced diagnostic tools and Call Quality Dashboard to resolve user voice/video issues related to teams meetings. Recommend meeting configurations based on user requirements and document solutions Manage and maintain emergency 911 services and voice terminations Liaise with service providers for PSTN-related issues Monitor and manage SBC trunk utilization and certificates Configure and maintain Auto Attendants and Call Queues for call routing Generate and analyze reports from Teams Admin Center for quality and usage insights Maintain up-to-date documentation and educate users/ service desk. Coordinate voice numbering and dialing plans in compliance with global standards Ensure firewall and network configurations support optimal voice/video performance

Integration & Interoperability*
Oversee SIP trunk integration and interoperability with third-party telephony platforms, video endpoints, Teams meeting rooms, and on-premises equipment (AudioCodes, Sonus/Gateways, downstream SBCs). Implement and support DR/HA (disaster recovery/high availability) setups, survivability (SBA/Survivable Branch Appliance), and voice resiliency.


Collaboration & Training*
Provide technical leadership to both IT and business stakeholders, delivering end-user training and support for Teams Phone, AV conferencing, and collaboration tools. Generate technical documentation, case logs, and reporting for continuous service improvement and compliance. Collaborate closely with network, security, and telecom vendors to integrate Teams services and maintain regulatory standards.


Continuous Improvement*
Stay abreast of the latest developments in Microsoft Teams, AV, and voice technologies, implementing upgrades and best practices proactively. Engage in capacity planning, license management, analytics, and reporting to optimize Teams Voice infrastructure.


Required Skills & Experience
Microsoft Teams Admin Center Cisco CUCM (Call Manager) Cisco Expressway Cisco Room Series & Legacy Endpoints Microsoft Teams Rooms (MTRoA & MTRoW - Logitech & Cisco) Zoom Admin Portal & Zoom Rooms Webex Control Hub Pexip Infinity Management Server & CVI Integration Panopto Portal AudioCodes SBC EGW (Emergency Gateways) VMware vSphere / ESXi Windows Server & Desktop OS Basic SQL (for database management)


7 to 8 years experience in unified communications, including 5+ years with Microsoft Teams Voice and AV solutions. Deep hands-on expertise with Microsoft Teams, Enterprise Voice, Direct Routing, SIP trunking, SBCs, and legacy PBX migrations. Strong proficiency in Office 365, PowerShell scripting, Active Directory, and related Microsoft collaboration suites. Proven ability to troubleshoot and resolve complex audio/video, conferencing, and voice integration issues. Solid understanding of network protocols, QOS, bandwidth planning, and security within AV/Voice infrastructure. Familiarity with integration to PSTN, video rooms (meeting room devices, collaboration bars), and compliance requirements. Strong stakeholder management, project leadership, and communication skills.


Preferred Certifications




Microsoft 365 Certified: Teams Voice Engineer Expert*
Microsoft 365 Certified: Teams Administrator Associate*
Other relevant Unified Communications/Telephony certifications are a plus.


Typical Employers & Work Environment




Large enterprises, managed service providers, IT consultancies, and global delivery centers. Roles may involve rotating shifts to support global clients and 24/7 environments. * Opportunities for remote work or hybrid engagement.