Install, maintain, and repair our products at customer sites.
Troubleshoot and resolve technical issues promptly.
Provide exceptional customer service and ensure client satisfaction.
Work closely with our technical support and customer service teams.
Using various strategies and tools to provide effective solutions to customers' concerns.
Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
Promptly following up on service requests and providing customer feedback.
Monitoring equipment and machinery performance and developing preventative maintenance measures.
Conducting quality assurance and safety checks on all equipment.
Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
Providing recommendations about new features and product improvements.
Monitoring inventory and reordering materials when needed.
Cross-domain Engineering Skills for e.g. little knowledge of Mechanical, Electrical, and Electronics to gain competency in designing multi-disciplinary technologies
Job Requirements -
An ITI or diploma degree in electrical & mechanical engineering is preferred.
A relevant certificate or license is advantageous.
A valid driver's license and willingness to travel.
Excellent active listening and customer service skills.
The ability to deal with multiple requests without being overwhelmed.
The ability to remain professional under pressure.
Superb work ethic and a growth mindset.
Knowledge of MS Office.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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