Job Description

A 2-Wheeler Service Advisor acts as the crucial link between the customer and the service/repair department for motorcycles and scooters.

Their main responsibilities include:

Customer Interaction & Service:

Greeting Customers:

Welcoming customers and initiating the service process.

Understanding Needs:

Actively listening to the customer's concerns, problems, and service requests for their vehicle.

Diagnosis Intake:

Accurately documenting vehicle symptoms, issues, and customer concerns on a job card or repair order.

Providing Estimates:

Explaining recommended services, repairs, and parts, and providing a clear, written cost and time estimate.

Obtaining Authorization:

Securing the customer's signature and approval before any work begins, especially for additional necessary repairs.

Status Updates:

Monitoring the repair progress and keeping the customer informed about any delays or changes in the estimate or timeline.

Handling Delivery:

Explaining the work performed, the charges on the final bill, and providing advice on future maintenance upon vehicle handover.

Post-Service Follow-up:

Contacting the customer to ensure satisfaction and address any concerns.

Resolving Complaints:

Handling customer complaints professionally and escalating complex issues when necessary.

Operational & Technical Coordination:

Scheduling:

Booking service appointments and managing the service department's daily workflow and technician assignments.

Technical Liaison:

Communicating the customer's concerns accurately to the technicians and translating technical information and repair recommendations back to the customer in layman's terms.

Quality Check:

Ensuring the service or repair is completed to the required standard before the vehicle is returned to the customer.

Documentation:

Maintaining accurate and detailed service records, job cards, and warranty documentation.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Provident Fund
Work Location: In person