Job Description

We are seeking a dedicated and enthusiastic Customer Service Advisor Consultant to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience. Your ability to communicate effectively and analyse customer needs will be essential in fostering strong relationships and enhancing customer satisfaction.

Duties

Greet customers when they arrive at the parts and service center and direct them to an available mechanic

Consult with mechanics about necessary repairs and possible alternatives to expensive work

Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options

Answer questions about service outcome (after consulting with mechanic if necessary)

Advise customers about warranty protections and potential cost savings

Help customers decide between trading in a car and fixing it through our shop

Manage and oversee the service center's workflow and scheduling

Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up

Skills

Diploma required

Bachelor's degree or 1+ years' service advising experience in Two-Wheeler or Four Wheeler

Extensive knowledge of automotive industry and parts

Excellent communication and organizational skills

Ability to communicate equally well with mechanics, customers and senior management

Job Type: Full-time

Work Location: In person

Job Types: Full-time, Internship

Pay: ₹10,119.42 - ₹18,739.14 per month

Benefits:

Cell phone reimbursement
Work Location: In person