The Customer Support Quality Check role focuses on reviewing support interactions to ensure accuracy, professionalism, and alignment with company standards. The person will evaluate calls, chats, and emails, identify errors, and help improve overall customer service quality. This role is ideal for someone who is observant, analytical, and eager to learn.
Key Responsibilities
Quality Monitoring
Review customer support calls, chats, and emails
Check communication accuracy, tone, professionalism, and process adherence
Validate the correctness of information shared with customers
Error Identification and Analysis
Identify gaps in customer handling, documentation, or behaviour
Highlight recurring issues and errors with clear observations
Support the team in improving quality scores
Reporting and Documentation
Prepare quality audit reports
Maintain quality score sheets and trackers
Document findings and improvement recommendations
Feedback & Support
Share constructive feedback with agents
Support team leaders in training and process improvements
Work closely with support teams to enhance customer satisfaction
Required Skills and Qualifications
Strong logical and analytical skills
Good listening and learning ability
Attention to detail and error-spotting skill
Excellent communication skills
Excel knowledge - Mandatory
Basic SQL - Required
Preferred Skills
Basic understanding of customer service processes
Interest in QA/Quality Monitoring roles
Education
Any degree
What You'll Gain
Hands-on experience in quality auditing
Skill development in analysis, reporting, and customer service standards
Opportunity to build a career in Customer Support Quality Assurance
How to Apply
Interested candidates can apply through our official website.
Submit your resume at www.gove.co/careers.
Job Category:
Customer Service Executive
Job Type:
Full Time
Job Location:
Tirunelveli
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