Job Description

About the Role:

We are seeking a dynamic and experienced

Head of Tutoring

to lead and manage our team of online tutors. This role is vital in ensuring high-quality tutoring services, fostering tutor development, and driving student success.

The ideal candidate will have a passion for education, strong leadership capabilities, and a proven track record in tutor recruitment, performance management, and operational excellence.

Key Responsibilities:

1. Tutor Recruitment & Training:

Lead tutor hiring, including screening, interviewing, and onboarding. Deliver initial and ongoing training on company policies, tutoring tools, and best practices. Organize workshops and continuous learning sessions to enhance teaching skills.

2. Quality Assurance & Performance Monitoring:

Monitor live/recorded sessions to ensure teaching quality and compliance with standards. Provide regular feedback, set performance goals, and recognize high performers. Analyze student feedback to address concerns and improve services.

3. Operational Management:

Oversee tutor scheduling to maximize efficiency and meet student demand. Ensure tutors have required resources and support. Collaborate with tech, curriculum, and customer support teams for seamless service delivery.

4. Curriculum & Content Oversight:

Work closely with curriculum developers to align academic content with student needs. Ensure effective online delivery of educational material.

5. Student & Parent Engagement:

Oversee student progress tracking and ensure timely reporting to parents. Handle escalations from students and parents, ensuring prompt resolution.

6. Strategic Planning & Growth:

Set team goals and KPIs aligned with company objectives. Implement tutor retention initiatives including incentives and growth opportunities. Recommend innovative tools, techniques, and technologies to enhance tutoring services.

7. Compliance & Ethical Standards:

Enforce company policies and privacy regulations. Foster an ethical, professional, and positive work culture.

Qualifications & Skills:

Bachelor's or Master's degree in Education, Business, or related field. Minimum 4 years of experience in tutor management, academic operations, or EdTech leadership. Strong leadership, communication, and organizational skills. Knowledge of online education tools and platforms. Ability to manage cross-functional collaborations and mentor diverse teams.

What We Offer:

Competitive Salary Dynamic & Supportive Work Environment Career Growth & Development Opportunities Work with a Mission-Driven Team Focused on Student Success
Job Types: Full-time, Permanent

Pay: ?32,000.00 - ?36,000.00 per month

Schedule:

Day shift Morning shift Night shift Rotational shift
Work Location: In person