Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Job Title: TSS Senior Associate – Talent Development
Function: GDS-CBS Skill Level: Experienced
Job Summary:

• Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border Travel, Global Mobility and Performance Management support to EY member firms. TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure. These services are delivered from our centres in Dalian, China; Kerala and Bangalore, India; Wroclaw, Poland; and Manila, Philippines. TSS team delivers consistent, high-quality and operationally efficient HR transactional services to EY through a globally efficient and effective network of GDS centres.
• Talent Development (TD) covers performance management, Leadership Development and Career Development. TD plays an integral part in planning, prioritization and alignment to Global & Region Talent and business strategy, including budgeting. Identify LEAD/LEAD for PPEDD needs and alignment to business strategies (e.g., goal setting) and drive behavioral change strategies. Create and oversee Transformative Leadership activation plan and Leadership Development Strategy, aligned to Global Strategy for TD. Oversee the onboarding process for all hires.
• Applications Used: SuccessFactors, Service-Now
• Shift: Rotational / Night Shifts

Essential Functions of the Job: Responsibilities: Coaching:

• Deploy measurement and evaluation tools for coaching and mentoring (if in place)
• Administer diagnostic tools and assessments for coaching

Leadership Development (LD):

• Deploy measurement and evaluation tools for leader development
• Provide administrative support for leadership development programs and processes (Elevate, IAP etc.)
• Monitor business performance management process compliance (unclear)

Highest Performing Teams (HPT):

• Deploy measurement and evaluation tools for HPT
• Administer diagnostic tools for teams

Onboarding:

• Deploy measurement and evaluation tools for onboarding of all hires (inc. Executives)
• Co-ordinate OB activities for all hires

LEAD:

• Monitoring of process compliance; including follow-up comms and reminders, as needed (e.g. goal setting, classification, KPIs, feedback, etc.)
• Support submitting or submit requests for individual/group changes where self-service is not possible in Core HR
• Mapping, updates, access rights management and 1st level support for PFC/LRW/LRR workbooks
• Handle/submit the late change requests following the year-end process
• Ensure everyone has been assigned a counselor or LEAD reviewer (based on locally determined business rules) and monitor counselor: counselee ratios
• Support with the LEAD workbooks

Knowledge and Skills Requirements:

• Commercial acumen and business awareness
• Understanding of EY and EY Talent
• Stakeholder management / business consulting
• Strong written and oral communication skills and ability to work effectively with multiple stakeholders across the organisation at all levels
• Strong team worker, with enthusiastic, can do approach, with ability to coordinate and work as ‘one team’
• Provide evidence-based insights, analytics and analysis to the Talent Development team
• Drive and deliver quality services and products to Talent
• Ability to engage and influence others, with good change management skills and a desire to embrace and drive change, act as a change champion to support process improvements and demonstrate best practice
• Ability to learn new processes and skills quickly
• Strong IT skills – Microsoft Office 365 suite – Teams, Excel, PowerPoint, Word, Outlook, SharePoint, etc
• Proactive problem solver with solutions mindset
• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
• Budget planning and financial management skills and experience

Additional Skills:

• Strong organizational skills - the ability to set priorities, manage time and juggle competing priorities
• Strong project management / coordination skills
• Strong collaboration skills - the ability to work effectively with and influence team members and stakeholders
• Team coaching and interpersonal skills

Other Requirements:

• Other Language proficiency to be considered based on region/centre specific requirements
• This role requires to support GDS in Indian Time Zone (IST)
• May need to work extra hours in case of special customer requirements

Job Requirements:
Education:

• Master’s / Bachelor’s degree in business or HR related discipline. Preference will be given for those with HR Specialisation

Experience:

• Minimum of 5+ years of progressive experience
• Significant experience of working in HR in professional services or corporate environment
• Experience of working in Learning and development is desired
• Working in international and diverse environments

Note:
This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.
EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.