Job Description

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands - Booking.com, KAYAK, Priceline, Agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. During 2019, the Company had consolidated revenues and net income of $15.1 billion and $4.9 billion, respectively, and a current market value of approximately $60 billion. Booking Holdings Bangalore is a Center of Excellence based in Bangalore, India and was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of our Brands. As part of our Booking Holdings Bangalore team, you will have the opportunity to be a part of the world\'s leading provider of online travel, with a mission of making it easier for everyone to experience the world through six-primary consumer facing brands: Booking.com, Priceline, Agoda, KAYAK, OpenTable and Rentalcars.com. About The Role The Trust & Safety Team Lead is responsible for leading a team of Response Executives who perform a crucial role in the front line defense of Booking.com in protection of their customers and partners. This role will report to the Operations Manager and will drive the team to achieve set targets and business goals. They are a subject matter expert, and are able to support the team operationally. Their role is to support the team members and help them to grow towards their individual and company goals. They get things done by influencing, not through authority. They unlock the creativity of their team and inspire them to get the best for our customers and partners. B.responsible Performance management Drives direct reports to achieve set targets and business goals; Monitors and improves operational efficiency and excellence of the team Leads Tier 1 & 2 incident response according to established guidelines Manage team members on their performance and write and deliver performance appraisals; Effectively use business tools to monitor team performance, quality and adherence. People management Day-to-day management of duties such as scheduling, team and one-on-one meetings; Understand development needs and provide actionable developmental and positive feedback, as well as coaching advice; Enable professional and personal growth through supporting and challenging team; Create a safe and open team environment where regular and constructive feedback is encouraged; Solve problems and issues within the team. Process improvement and innovation Be a voice for continuous improvement providing feedback to central teams on opportunities and proactively share best practices. Communication & Collaboration Ask questions until matters are clear enough to make decisions; Present stakeholder updates back to the team and provide transparency; Be an effective Change Manager, leading the team through periods of change, displaying motivating and encouraging behaviors; Communicate effectively with management. Collaborate closely with central teams in order to achieve business goals. Self-development Actively seeks feedback and shows the ability to reflect on own behavior and performance. B.skilled Level of Education Bachelor\'s Degree Years of relevant Job Knowledge 3 - 5 years Requirements Of Special Knowledge/skills Experience as a people manager or team leader in a trust & safety environment (L3); Decision making ability (L3); Strong written and verbal communication skills and ability to effectively advise (L3); Good written and verbal communication skills and ability to effectively advise at all levels of the organization (L3); High level of psychological resilience working with sensitive and distressing matters and ability to perform under pressure (L3); Self-starter, hands-on and able to work independently (L3); Trustworthy character and ability to manage confidential and highly sensitive information with the highest levels of discretion and professionalism (L3); High level of accuracy and strong attention to detail with the right level of interpersonal and analytical skills as well as emotional intelligence (L3); Strong commercial attitude/business-driven and interest (L3); Knowledge of Google/Microsoft Suite, in particular Google Sheets, Excel, Google Slides, Google Docs (L3). About BKNG Booking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands: Booking.com KAYAK priceline agoda Rentalcars.com OpenTable Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration. EEO Statement Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law. Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email [HIDDEN TEXT] with your request. M/F/V/D/SO Pre-Employment Screening If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position. ]]

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