Job Description

Skill required:

User-Generated Content Moderation - Content Moderation

Designation:

Trust & Safety New Associate

Qualifications:

Any Graduation

Years of Experience:

0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. o Review, classify and/or remove content according to client guidelines, using specific tools and channels o Understand and remain updated on changing client policies and guidelines o Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

What are we looking for?

oAbility to work well in a team oCommitment to quality oAdaptable and flexible oProblem-solving skills oProcess-orientation o Strong coping, emotional resilience, and stress-management skills o Excellent comprehension, communication, and (insert language) skills o Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies o Strong attention to detail o Comfort synthesizing and analyzing information from multiple streams o Strong critical thinking and decision-making skills

Roles and Responsibilities:

oIn this role you are required to solve routine problems, largely through precedent and referral to general guidelines o Your primary interaction is within your own team and your direct supervisor o In this role you will be given detailed instructions on all tasks o The decisions that you make impact your own work and are closely supervised o You will be an individual contributor as a part of a team with a predetermined, narrow scope of work o Please note that this role may require you to work in rotational shifts




Any Graduation