Job Description

Skill required: User-Generated Content Moderation - Content Moderation
Designation: Trust & Safety Associate
Qualifications:Any Graduation
Years of Experience:0-1
Language - Ability:Nepali - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songxe2x80x94 all powered by the worldxe2x80x99s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? As an Agent, you are responsible to xe2x80xa2 Review content- user profiles, videos, texts, images etc xe2x80xa2 Investigate and apply client policies xe2x80xa2 Escalate and/or resolve the issue that is reported by users or flagged by the system Note- The reported content could be sensitive or of graphic nature The following skills are required to perform this role- xe2x80xa2 Strong coping, emotional resilience, and stress-management skills xe2x80xa2 Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies xe2x80xa2 Strong attention to detail xe2x80xa2 Comfort synthesizing and analyzing information from multiple streams xe2x80xa2 Strong critical thinking and decision-making skills xe2x80xa2 Basic internet research skills xe2x80xa2 Excellent comprehension, communication (verbal, written), and English skills, required to interpret content.
What are we looking for? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenturexe2x80x99s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. As an Agent, you are responsible to xe2x80xa2 Review content- user profiles, videos, texts, images etc xe2x80xa2 Investigate and apply client policies xe2x80xa2 Escalate and/or resolve the issue that is reported by users or flagged by the system Note- The reported content could be sensitive or of graphic nature The following skills are required to perform this role- xe2x80xa2 Strong coping, emotional resilience, and stress-management skills xe2x80xa2 Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies xe2x80xa2 Strong attention to detail xe2x80xa2 Comfort synthesizing and analyzing information from multiple streams xe2x80xa2 Strong critical thinking and decision-making skills xe2x80xa2 Basic internet research skills xe2x80xa2 Excellent comprehension, communication (verbal, written), and English skills, required to interpret content.
Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channels xe2x80xa2 Understand and remain updated on changing client policies and guideline xe2x80xa2 Stay up to date with any changes on policies/process xe2x80xa2 Investigate, resolve, and relay complex content issues to the broader Trust and Safety team xe2x80xa2 Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process xe2x80xa2 Participate in continuous training programs and workgroup discussions for optimal development in the role xe2x80xa2 Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe xe2x80xa2 Engage in the well being activities xe2x80xa2 Meet desired efficiency established by business
Any Graduation
About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our peoplexe2x80x99s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. Wexe2x80x99re proud to be consistently recognized as one of the Worldxe2x80x99s Best Workplacesxe2x84xa2.Join Accenture to work at the heart of change.
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