Job Description

"TRM" in a voice process job description likely refers to Transaction Risk Management or a similar role that handles customer interactions related to risk, fraud, or potential transaction issues, rather than a standard customer service call. A job description would focus on responsibilities like investigating suspicious transactions, taking action based on policy, and communicating with customers or sellers to resolve risk-related concerns. This is different from typical voice process roles that handle general inquiries or technical support. Responsibilities of a TRM (Transaction Risk Management) role in a voice process context: Investigate and resolve risk: Handle calls, emails, or other communications to address potential fraudulent activities or transaction risks. Communicate with customers and sellers: Interact with customers or sellers to verify transactions, gather information, and explain actions taken. Follow policies: Adhere to company policies and procedures for managing and escalating risk-related cases. Document interactions: Maintain accurate records of customer interactions, investigations, and resolution steps. Responsibilities of a general voice process role: Handle inbound/outbound calls: Manage a high volume of incoming or outgoing calls to assist customers. Provide customer support: Answer questions about products, services, or billing. Troubleshoot issues: Help customers with technical problems or other service-related concerns. Ensure customer satisfaction: Aim to resolve issues efficiently and maintain a high level of customer satisfaction. Maintain records: Document customer interactions and the outcomes of calls Tamil candidates only
Job Types: Full-time, Fresher

Benefits:

Food provided
Work Location: In person