Job Description

Job Title: Telecalling Executive - Travel SalesLocation: Pune, MaharashtraCompany:TriphoboWork Mode: Work from OfficeAbout Us: Triphobo is a dynamic and growing travel company dedicated to providing exceptional travel experiences. We specialize in [e.g., domestic and international tour packages, flight bookings, hotel reservations, customized itineraries]. We are looking for an enthusiastic and results-driven Telecalling Executive to join our sales team and help us connect with potential customers to fulfill their travel dreams.Job Summary:The Telecalling Executive will be responsible for making outbound calls to potential and existing customers to promote and sell travel packages, flights, hotels, and other travel- related services. This is a highly target-oriented role, requiring exceptional communication skills, a persuasive personality, and a strong understanding of the travel industry. The ideal candidate will be passionate about helping customers plan their perfect trips and thrives in a fast-paced sales environment.Key Responsibilities:- High-Volume Outbound Calling: Make a high volume of outbound calls to leads generated through various channels (e.g., online inquiries, referrals, databases).- Expect to make at least 400 to 500 calls daily. This role is 95% focused on calling work.- Sales & Promotion: Effectively communicate travel product features, benefits, and pricing to potential customers.- Customer Needs Assessment: Understand customer travel requirements, preferences, and budgets to recommend suitable packages and services.- Lead Qualification: Identify and qualify sales leads, maintaining accurate records of interactions and follow-ups.- Objection Handling: Address customer queries, concerns, and objections professionally and persuasively.- Target Achievement: Consistently meet or exceed daily, weekly, and monthly sales targets. Your performance will be directly tied to these sales goals.- CRM Management: Maintain and update customer information and sales activities accurately in the CRM system.- WhatsApp Communication: Handle 5% of communication through WhatsApp, primarily for sharing package details, confirmations, and follow-ups.- Product Knowledge: Continuously update knowledge about new travel destinations, packages, promotions, and industry trends.- Collaboration: Work closely with the sales team and other departments to ensure a seamless customer experience.- Reporting: Provide regular reports on call activity, sales performance, and lead status.Qualifications:- Education: High school diploma or equivalent; Bachelor's degree preferred.- Experience: 1-3 years of experience in telecalling, telemarketing, or inside sales, preferably within the travel, hospitality, or tourism industry.- Communication Skills: Excellent verbal communication and active listening skills in English and [mention other required languages, e.g., Hindi, Marathi].- Sales Acumen: Proven ability to persuade, negotiate, and close sales over the phone.- Customer Focus: Strong customer service orientation with a pleasant and professional phone demeanor.- Computer Proficiency: Basic computer skills, including proficiency in MS Office (Word, Excel) and experience with CRM software.- Industry Knowledge: Passion for travel and a basic understanding of popular travel destinations and trends.- Target Driven: Highly motivated, results-oriented, and able to work in a fast-paced, target-driven environment. A strong desire to achieve and exceed sales targets is essential.- Adaptability: Ability to learn quickly and adapt to new products, services, and sales strategies. (ref:updazz.com)