Job Description

Job Summary The Telecalling Executive will be responsible for making outbound calls to potential and existing customers to promote and sell travel packages, flights, hotels, and other travel-related services. This is a highly target-oriented role, requiring exceptional communication skills, a persuasive personality, and a strong understanding of the travel industry. The ideal candidate will be passionate about helping customers plan their perfect trips and thrives in a fast-paced sales environment. Key Responsibilities - High-Volume Outbound Calling: Make a high volume of outbound calls to leads generated through various channels (e.g., online inquiries, referrals, databases). Expect to make at least 200 to 300 calls daily. This role is 95% focused on calling work. - Sales & Promotion: Effectively communicate travel product features, benefits, and pricing to potential customers. - Customer Needs Assessment: Understand customer travel requirements, preferences, and budgets to recommend suitable packages and services.- Lead Qualification: Identify and qualify sales leads, maintaining accurate records of interactions and follow-ups. - Objection Handling: Address customer queries, concerns, and objections professionally and persuasively. - Target Achievement: Consistently meet or exceed daily, weekly, and monthly sales targets. Your performance will be directly tied to these sales goals. - CRM Management: Maintain and update customer information and sales activities accurately in the CRM system. - WhatsApp Communication: Handle 5% of communication through WhatsApp, primarily for sharing package details, confirmations, and follow-ups. - Product Knowledge: Continuously update knowledge about new travel destinations, packages, promotions, and industry trends. - Collaboration: Work closely with the sales team and other departments to ensure a seamless customer experience. - Reporting: Provide regular reports on call activity, sales performance, and lead status. Qualifications - Education : High school diploma or equivalent; Bachelor's degree preferred. - Experience : 1-3 years of experience in telecalling, telemarketing, or inside sales, preferably within the travel, hospitality, or tourism industry. - Communication Skills : Excellent verbal communication and active listening skills in English and [mention other required languages, e.g., Hindi, Marathi]. - Sales Acumen : Proven ability to persuade, negotiate, and close sales over the phone. - Customer Focus : Strong customer service orientation with a pleasant and professional phone demeanor. - Computer Proficiency : Basic computer skills, including proficiency in MS Office (Word, Excel) and experience with CRM software. - Industry Knowledge : Passion for travel and a basic understanding of popular travel destinations and trends. - Target Driven : Highly motivated, results-oriented, and able to work in a fast-paced, target-driven environment. A strong desire to achieve and exceed sales targets is essential.- Adaptability : Ability to learn quickly and adapt to new products, services, and sales strategies. (ref:updazz.com)

Skills Required