Job Description

Job Title: Telecalling Executive - Travel Sales Location:Baner Pune, Maharashtra Company:Triphobo Work Mode: Work from Office About Us: Triphobo is a dynamic and growing travel company dedicated to providing exceptional travel experiences. We specialize in [e.g., domestic and international tour packages, flight bookings, hotel reservations, customized itineraries]. We are looking for an enthusiastic and results-driven Telecalling Executive to join our sales team and help us connect with potential customers to fulfill their travel dreams. Job Summary The Telecalling Executive will be responsible for making outbound calls to potential and existing customers to promote and sell travel packages, flights, hotels, and other travel-related services. This is a highly target-oriented role, requiring exceptional communication skills, a persuasive personality, and a strong understanding of the travel industry. The ideal candidate will be passionate about helping customers plan their perfect trips and thrives in a fast-paced sales environment. Key Responsibilities - High-Volume Outbound Calling: Make a high volume of outbound calls to leads generated through various channels (e.g., online inquiries, referrals, databases). Expect to make at least 400 to 500 calls daily. This role is 95% focused on calling work. - Sales & Promotion: Effectively communicate travel product features, benefits, and pricing to potential customers. - Customer Needs Assessment: Understand customer travel requirements, preferences, and budgets to recommend suitable packages and services.- Lead Qualification: Identify and qualify sales leads, maintaining accurate records of interactions and follow-ups. - Objection Handling: Address customer queries, concerns, and objections professionally and persuasively. - Target Achievement: Consistently meet or exceed daily, weekly, and monthly sales targets. Your performance will be directly tied to these sales goals. - CRM Management: Maintain and update customer information and sales activities accurately in the CRM system. - WhatsApp Communication: Handle 5% of communication through WhatsApp, primarily for sharing package details, confirmations, and follow-ups. - Product Knowledge: Continuously update knowledge about new travel destinations, packages, promotions, and industry trends. - Collaboration: Work closely with the sales team and other departments to ensure a seamless customer experience. - Reporting: Provide regular reports on call activity, sales performance, and lead status. Qualifications - Education: High school diploma or equivalent; Bachelor's degree preferred. - Experience: 1-3 years of experience in telecalling, telemarketing, or inside sales, preferably within the travel, hospitality, or tourism industry. - Communication Skills: Excellent verbal communication and active listening skills in English and [mention other required languages, e.g., Hindi, Marathi]. - Sales Acumen: Proven ability to persuade, negotiate, and close sales over the phone. - Customer Focus: Strong customer service orientation with a pleasant and professional phone demeanor. - Computer Proficiency: Basic computer skills, including proficiency in MS Office (Word, Excel) and experience with CRM software. - Industry Knowledge: Passion for travel and a basic understanding of popular travel destinations and trends. - Target Driven: Highly motivated, results-oriented, and able to work in a fast-paced, target-driven environment. A strong desire to achieve and exceed sales targets is essential.- Adaptability: Ability to learn quickly and adapt to new products, services, and sales strategies. (ref:updazz.com)

Skills Required