Job Description

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Trip Support Specialist - Global Aviation Operations (World Kinect)
Location: Remote/Hybrid | Shift: Rotational (24/7 Operations)

Industry: Aviation & Flight Operations | Experience: 5-10 Years Preferred
About the Role
Join a dynamic, international team at World Kinect, a global leader in aviation services. As a Trip Support Specialist, you'll play a vital role in ensuring smooth and efficient international flight operations. This is your opportunity to work with global clients, enhance your aviation expertise, and be part of a high-performance team that values precision, service excellence, and innovation.
Key ResponsibilitiesCoordinate end-to-end trip logistics: ground handling, permits, flight following, hotel & transport arrangements. Manage customs services, including Canpass forms and Border Overflight Exemptions. Maintain and update trip data in the Falcon system, including cost estimates. Provide after-hours support for fuel quotes and arrangements. Ensure quality assurance for assigned trips and maintain real-time updates. Act as the primary point of contact for designated client accounts. Promote and communicate the full suite of WFS Trip Support services to clients. Participate in the operations communication rotation, handling calls, emails, and aviation traffic systems (SITA/AFTN).

What You'll GainGlobal exposure to international aviation operations and clients. Opportunity to work with cutting-edge aviation systems and tools. A collaborative, multicultural team environment. Career growth in a fast-paced, high-impact industry. Competitive compensation and shift allowances.

What We're Looking ForBachelor's degree preferred; aviation-related education is a plus. 5-10 years of experience in aviation, flight planning, or airport operations. Strong customer service orientation and stakeholder management skills. Excellent English communication skills (written and verbal). Proficiency in MS Office and ability to learn aviation software quickly. Ability to work independently and handle rotational shifts (including nights, weekends, and holidays).

Bonus SkillsExperience as a pilot or in trip planning is highly valued. Knowledge of General Aviation and international flight regulations. Ability to speak Afrikaans is a plus (not mandatory).

Why Join World Kinect?Be part of a global aviation leader with a strong reputation. Work in a supportive, inclusive, and innovative environment. Contribute to mission-critical operations that keep the world connected. Learn from industry veterans and grow your career internationally

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