Job Description

Roles and Responsibilities:- Provide support for our service & sales team.- Coordinating for service quotes and order processing in coordination with the internal Business Team as per the SLA defined for the department.- Validate and execute purchase requests as per the defined SOP and coordinate with customers and the internal team to get necessary documents/ approvals, if required.- Maintain documentation as per SOP and ensure updating it on a daily basis.- Updating CRM system with all relevant customer information and orders.- Respond to incoming requests as per the defined TAT.- Close coordination with the Service Team to ensure a timely service schedule and provide logistical support for any service goods.- Delivery of weekly & monthly reports.- Demonstrate positive "Customer First" behaviors to ensure a high level of customer service is always providedCompetencies Required:-Positive attitude, adaptability, Strong time management skills, Ability to adapt to changing circumstances, Ethical and trustworthy, Self-motivated with the capacity to plan time effectively, Empathy, patience, and Sympathy.Skills Required: - Must have a good command of Microsoft Excel and some experience working on CRMs - Zoho, Jira, etc.- Customer orientation - able to build relationships and gain trust. Communication: communicating clearly and accurately by adopting various styles at all levels of the organization.- Builds and maintains collaborative relationships with cross-functional teams. Good public relations, negotiation, and customer orientation skillsEducation Requirement:- BCom, BBA, Diploma in BM, or any degree in Business Administration.Note: Postgraduates and engineering candidates are not prefered for this role.Language Requirements- Kannada,English,Hindi(Basic Proficiency).Year of Experience Required: Fresher/Experienced Industry: Healthtech/ medical equipment Healthcare or devices or start-up background is an added edge. (ref:updazz.com)