Job Description

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Own end-to-end revenue growth, profitability, and customer experience across all channels
Lead omnichannel sales covering 350+ stores, e-commerce, franchisees, and pan-India operations
Define and execute long-term sales, growth, and operational strategies
Drive operating margins, PBT, and PAT through efficiency and scale
Champion a customer-first approach across retail, online, and post-sales journeys
Enhance customer engagement, retention, and loyalty through CRM and data insights
Oversee sales strategy, key account management, and market expansion initiatives
Identify new business opportunities, partnerships, and growth markets
Collaborate with marketing, category, product, and tech teams to build a strong pipeline
Lead operational excellence initiatives including inventory, fulfillment, logistics, and automation
Ensure consistency in brand, service quality, and visual merchandising across channels
Oversee post-sales service, returns, repairs, and customer satisfaction metrics
Lead store openings, fulfillment center launches, and ROI-driven projects
Guide store design and architecture to align with brand standards
Monitor market trends, competition, and customer preferences to refine strategy
Build, mentor, and inspire high-performing sales and operations teams
Set clear performance expectations, conduct reviews, and drive capability building
Foster a culture of collaboration, innovation, and continuous improvement

Skills Required