Job Description

Treasury Analysis Senior Manager - HIH - Evernoth

Position Summary:

Treasury Leader of the Bank Reconciliation and Controls Team who is responsible for leading the daily operations, personnel, and strategic initiatives of the department. This includes ownership of the full bank reconciliation process, check management, and bank & credit card portal functions. The role ensures all reconciliations, check-related activities and portal administration functions are executed accurately, timely, and in compliance with internal policies and external regulations. The role requires strong leadership, organizational, and analytical skills to ensure high-quality output, policy adherence, and continuous improvement.

Key Responsibilities:

Bank Reconciliation

Manage the Bank Reconciliation Team, ensuring completion of monthly reconciliations in Frontier for all bank accounts in accordance with internal deadlines and standards. Ensure all necessary support documentation (bank statements, ARP reports, claim source data, etc.) is obtained, saved, and filed appropriately. Oversee timely and accurate posting of cash transactions, ensuring reconciling items are identified and documented in Frontier within 30 days, and cleared in line with Corporate Accounting Balance Sheet Policy. Maintain oversight of all open reconciling items, ensuring effective controls are in place and timely clearance is achieved.

Check Management

Supervise Positive Pay daily operations to minimize fraud exposure including monitoring transmissions, resolving exceptions, and escalating trends as needed. Ensure timely and accurate posting of related accounting entries and maintain logs to track issues and follow-up actions. Monitor check servicing requests received via the Treasury Check Inquiry mailbox and Salesforce (CGHB Treasury queue), ensuring timely and accurate processing of check, ACH, and wire requests. Support internal stakeholders in resolving check-related inquiries and proactively follow up on missing, voided, or misrouted payments.

Unclaimed Property (Escheatment) Support:

Oversee daily customer service and processing functions related to unclaimed property, specifically aged uncashed checks. Supervise team responsibility for processing due diligence letter responses in ServiceNow (SNOW) in compliance with unclaimed property policies and service level standards. This includes ensuring thorough review of documentation for accuracy, timely resolution of outstanding items, including issuance of replacement checks, processing of no liability transactions, and follow-up through phone calls and written correspondence.

Audit & Compliance:

Ensure Team responds to audit inquiries and support requests by providing accurate and timely documentation. Manage the bank & credit card audit process of user access and user entitlements is produced and analyzed on a quarterly basis. Support the annual bank account balance audit confirmation process. Provide oversight of the authorized signer audits and other routine bank service inquiry requests that are initiated by the team. Oversee the documentation and retention of accurate audit records for reconciliations, check processing, portal audits and exception handling activities in alignment with internal controls and compliance standards.

Department Oversight & Leadership:

Drive operational excellence and productivity across the reconciliation and check management and portal management functions. Ensure department SLA's (service level agreements) on timeliness of processes is adhered. Confirm adherence to internal controls, policies, and procedures. Continuously review and update procedures to improve efficiency, accuracy, and risk mitigation.

Team Development & Reporting:

Assess team capabilities to ensure alignment with role requirements. Address training needs and performance issues to support team success. Maintain performance metrics and provide regular reporting and insights to Senior Management. Foster a collaborative team environment with a strong focus on accountability and continuous improvement.

Qualifications:

Bachelor's Degree Accounting or a related field required. 13 to 16 years of Prior experience in banking or financial services preferred. Proven leadership and team management experience. Strong knowledge of accounting principles and reconciliation processes. Excellent problem-solving skills with sound judgment and ability to drive innovation. Ability to prioritize, meet deadlines, and manage multiple responsibilities in a fast-paced environment. Excellent verbal, written, and interpersonal communication skills. Professional demeanor with a strong sense of urgency and accountability. Ability to work collaboratively across departments and geographies. Preferred: Experience with reconciliation software such as Trintech Frontier and workflow management tools like Salesforce and ServiceNow (SNOW).

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.