Job Description

Key Responsibilities

Customer Interaction:

Handle inbound and outbound calls, emails, and chats to assist customers with travel-related inquiries, flight options, and concerns.

Sales Support:

Provide quotes, assist with bookings, and support the end-to-end sales process.

Specially worked on Organic Leads including META.

Itinerary Planning:

Help customers plan travel, primarily

focusing on flights

and related services in

US market

.

Target Achievement:

Work towards achieving individual and team-based sales targets.

Relationship Management:

Build and maintain strong client relationships to foster customer loyalty and repeat business.

CRM & Record Management:

Update customer records, booking details, and interactions in the CRM system accurately

(Hubspot)

Product Knowledge:

Maintain up-to-date knowledge of travel products, airline policies, requirements, and promotions.

Documentation & Compliance:

Ensure all travel documentation is accurate and compliant with US travel regulations.

Continuous Learning:

Stay updated with travel trends, GDS systems, and industry best practices through regular training and self-learning.

? Requirements

Bachelor's or Master's degree in Tourism, Hospitality, Business, or a related field (preferred).

2-4 years of experience in sales, customer service, or a related role.

Proficiency in using

CRM systems - Hubspot.

Excellent communication and interpersonal skills, with the ability to build rapport with clients.

Experience in

sales

process or customer service roles in US Market

preferably with

Travel Brands

.

Familiarity with

GDS platforms

(Sabre, Amadeus, Galileo) is a plus.

Good understanding of

airline process & policies

and international travel documentation.

Ability to think creatively and deliver

solution-oriented

outcomes.

Willingness to work in a fast-paced, target-driven environment.

Strong organizational skills and attention to detail.

Ability to work independently and as part of a team in a fast-paced environment.

Job Type: Permanent

Pay: ?15,000.00 - ?60,000.00 per month

Application Question(s):

Have you worked with organic leads including META ? Experience in working in US Domestic Airline Market.
Work Location: In person