Managing, planning and assisting with clients' travel preferences and creating a tailored itinerary based on their budgets.
Documenting and maintaining records of clients' payments, invoices, and other travel-related bookings in a timely and accurate manner.
Staying updated by attending seminars or conferences about the latest travel-related trends, regulations and safety measures to provide informed recommendations.
Manage customer expectations and ensure customer satisfaction.
Knowledge of Ticket Issuance/Reissuance/Refunds etc.
Troubleshoot customer queries and requests.
Handle customer's problems, enquires, and complaints in a professional and timely manner.
Interacting with the Airlines Customer Care.
Willing to work in shifts as per International Time zones.
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