Job Description

As discussed over a call, please review the below and the attached consent form.
Kindly reply to this email with your acknowledgement and consent for us to process and forward your profile to EXL Services.
Also, request you to share the following details to proceed with uploading your profile on the EXL portal:
Updated Resume
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Note: To avoid duplication and profile rejection, please do not share your CV with other consultants or apply directly to EXL for the same role.
Candidate Information (To Be Filled by Candidate)
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GDPR Acknowledgement:
"I have read the attached GDPR policy and hereby give my consent to Mancraft Consulting Pvt. Ltd. to upload and process my resume/application in the EXL Application Tracking System (ATS)."
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Updated CV Shared - Yes / No
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Background (Travel Process / Other):
- Travel Process Role
Basic Function
The primary responsibility for this role is to effectively manage customer travel requirements, including:

• Air ticket booking, cancellation, and modifications
• Good Experience and Knowledege in Fully refund, Partially Refund, Penality check, fair uploading, BSP Refund.
• Hotel and car rental arrangements
• Limo and ferry services
• Handling customer requests via email and phone
• Ensuring high-quality customer service delivery

Eligibility Criteria
Minimum 1 year of experience in the travel industry
Graduation is mandatory
Employment gap should not exceed 6 months
B1-B5 or above in CEF Assessment (if applicable)
Flexible for rotational shifts
Skills & Requirements:

• UG freshers with a Travel diploma or UG with a minimum of 9 months of work experience

Strong knowledge of fares and travel domain
Hands-on experience with GDS tools (Sabre, Amadeus, Galileo) * Knowledge of airline ticketing, booking, and GDS systems

• Understanding of travel geography

Excellent verbal and written communication skills
Customer-focused and solution-oriented approach
Perks and Benefits:
Shifts: Rotational
Cab Facility: Both Sides

Skills Required