Job Description

Job Title: Associate/ Sr. Associate Contact Centre
Industry: Airline
Location: Haryana
Job Type: Full time
Minimum qualification: Graduation
Experience: 3+ years' experience in Travel customer service process/operations
Roles & responsibilities:

• Manage and resolve customer complaints
• Record customer queries/inquiries
• Identify and escalate issues to supervisors
• Provide product and service information to customers.
• Recognize, document, and alert the management team of trends in customer calls

Skills & Attributes

• Should be flexible with 24/7 working environment.
• Good communication skills (Verbal and Written).
• Working knowledge of GDS Amadeus is Must.
• Working knowledge of MS Office Excel, Word and PowerPoint.
• Should have been part of customer service processes (Voice/Email)

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Skills Required