We're a leading B2B Destination Management Company (DMC) specializing in creating unique travel experiences. We work with travel agents and tour operators across 14 destinations, crafting bespoke itineraries and providing exceptional support throughout the booking process.
Key Responsibilities:
Client Relationship Management:
Build and maintain strong relationships with travel partners, ensuring their needs are met and their satisfaction is prioritized.
Inquiries and Quotes:
Respond promptly to inquiries from travel partners, understand their specific requirements, and generate accurate and competitive travel quotes.
Itinerary Development:
Collaborate with the operations team to create detailed itineraries that align with client requests, including accommodation, transportation, activities, and dining.
Booking Management:
Manage the booking process, ensuring all details are accurate and efficiently communicated to both the client and internal teams.
Communication & Coordination:
Act as a liaison between travel partners and internal teams, ensuring smooth communication and timely resolution of any issues.
Market Research & Development:
Stay informed about industry trends and competitor offerings, identifying opportunities for growth and expansion.
Sales & Marketing Support:
Contribute to marketing initiatives by providing insights into client needs and market trends.
Requirements:
Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
0-3 years of experience in a similar role within the travel industry.
Excellent communication and interpersonal skills, with a proven ability to build strong relationships.
Strong organizational and time management skills, with the ability to handle multiple projects simultaneously.
Proficiency in Google Workspace (Gmail, G Sheets) and MS Office
Knowledge of travel booking systems and industry best practices.
Passion for travel and a commitment to delivering exceptional customer service.
Benefits:
Competitive salary and benefits package.
Opportunity to work with a dynamic and passionate team.
Chance to learn and grow within a leading DMC.
Exposure to diverse travel destinations and experiences.