Safar Wanderlust is a leading youth travel company that specializes in curating adventurous and memorable travel experiences across India. We are known for our well-planned group trips, exceptional service, and passionate travel community. Join us to be part of a company that turns journeys into lifelong memories.
Role Overview:
As a
Travel Operations Executive
, you will serve as the first point of contact for customers, handling inquiries through phone calls and emails. Your role is crucial in ensuring a seamless travel experience by providing accurate information, resolving pre-booking and post-booking queries, and delivering outstanding customer support throughout the journey.
Key Responsibilities:
Handle incoming customer calls and respond to travel-related inquiries
Reply to customer emails promptly and professionally
Resolve customer issues and complaints promptly.
Assist customers with trip details, booking procedures, and itinerary information
Coordinate with internal teams to provide up-to-date and accurate information
Maintain records of customer interactions and update internal databases
Follow up with leads and help convert inquiries into confirmed bookings
Provide support to existing clients before and during their trips
Ensure customer satisfaction by offering timely and helpful responses
Requirements:
Bachelor's degree in Travel & Tourism, Hospitality, Business Administration, or a related field.
1-2 years of experience in a travel operations or customer service role preferred
.(Fresher also apply)
Strong communication skills, both written and verbal.
Proficiency in MS Office and reservation or CRM systems.
Good problem-solving skills and customer-oriented mindset.
Ability to multitask and work under pressure in a fast-paced environment.
Knowledge of travel industry practices, destinations, and booking platforms is a plus.
Fluency in English; additional languages are an advantage
Preferred Qualifications:
Previous experience in customer service or travel operations (preferred but not mandatory)
Passion for travel and helping others plan great trips
Ability to work independently as well as in a team
Good Communication Skill
Sales and Convincing skill
Compensation and Benefits:
We offer a competitive salary ranging from
?10,000 to ?25,000 per month
, based on experience and skills. In addition, employees are eligible for
Annual bonuses and performance-based incentives
, rewarding dedication and exceptional contribution to the team's success.