is a professional who manages the day-to-day operations of travel services to make sure trips run smoothly for customers.
What they typically do
Plan and coordinate travel itineraries (flights, hotels, transport, tours)
Liaise with airlines, hotels, travel agents, and vendors
Handle bookings, confirmations, cancellations, and changes
Resolve travel issues (delays, overbookings, customer complaints)
Ensure travel documents and schedules are accurate
Maintain records, invoices, and reports
Support customers before, during, and after their trip
Skills needed
Strong communication and customer-service skills
Good organization and time management
Problem-solving under pressure
Attention to detail
Knowledge of booking systems (GDS like Amadeus, Galileo, Sabre is a plus)
Basic computer and documentation skills
Qualifications
Usually a diploma or degree in
Travel & Tourism
,
Hospitality
, or
Business
Experience in a travel agency or airline is an advantage
Where they work
Travel agencies
Tour operators
Corporate travel companies
Online travel platforms
Career growth