Travel Onsite Captain

Year    Bangalore, Karnataka, India

Job Description

Job Title: Travel On-Site Concierge Captain
Role Summary
The CREW Onsite Captain delivers seamless, end-to-end guest support at the destination. The role focuses on guest assistance, on-ground coordination, and ensuring a smooth, personalized travel experience.
Key Responsibilities

  • Welcome guests and support them through check-in, arrival formalities, and itinerary clarifications.
  • Provide quick, accurate assistance for guest queries and special requests.
  • Offer local recommendations for dining, activities, transport, and experiences.
  • Coordinate with hotels, drivers, and activity partners to ensure timely execution of plans.
  • Manage last-minute changes or on-ground issues with speed, ownership, and professionalism.
  • Maintain service quality and ensure every guest feels supported throughout their stay.
Requirements
  • 1-3 years of experience in hospitality, travel operations, or customer service (on-ground experience preferred).
  • Strong communication and interpersonal skills.
  • Good local destination knowledge and comfort working in dynamic environments.
  • Ability to multitask, priorities, and solve real-time issues.
  • Guest-first mindset with high ownership and reliability.
Work Environment
  • Fully on-site at the destination.
  • Rotational shifts including weekends/holidays based on guest movement.

Skills Required

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Job Detail

  • Job Id
    JD5007058
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year